REFUND POLICY

Boxy is provided by BOXYAI PTE. LTD., a company registered in Singapore (UEN: 202615236D). Payments are handled by Paddle as merchant of record. This policy applies to Boxy subscriptions purchased through Paddle.

1. FIRST-PAYMENT GUARANTEE

If Boxy is not right for you, you may request a full refund of your first Boxy subscription payment within 14 calendar days of that payment. We do not deduct inference or processing costs from the full refund under this guarantee.

This voluntary offer applies to your first subscription payment only. It does not cover fraudulent requests or refund abuse, without limiting any rights you have under applicable law or Paddle's policies.

2. RENEWALS AND CANCELLATION

The first-payment guarantee does not repeat on renewal. Renewal refund requests are reviewed individually. Duplicate charges, billing errors, and material product problems are assessed separately, and rights under applicable law and Paddle's policies continue to apply.

You may cancel future renewals at any time through the Manage subscription link in your Paddle receipt or by visiting https://paddle.net. Cancellation takes effect at the end of the paid billing period and prevents future renewal charges. Cancellation alone does not refund a payment already made.

3. REQUESTING A REFUND

Use the support link in your Paddle receipt or visit https://paddle.net and request a refund. You may also contact info@boxy-ai.com for help. Include your purchase email and order reference so the payment can be identified; do not send payment card details.

Approved refunds are handled through Paddle, normally to the original payment method. The time for funds to appear depends on Paddle and your payment provider; refunds are not instantaneous. A refund ends access to the refunded subscription. Account and data deletion requests are handled separately.

4. YOUR RIGHTS

This voluntary Boxy guarantee does not limit mandatory consumer rights, including any applicable withdrawal rights or remedies for products that are defective or not as described. It does not limit refunds available under Paddle's applicable policy. Paddle may assess and grant refunds in accordance with its own terms.

Paddle's refund policy is available at https://www.paddle.com/legal/refund-policy. Our Terms of Use are available at https://boxy.im/terms-of-use.

5. CONTACT

For help with this policy, email info@boxy-ai.com or write to our registered office: